Refund and Returns Policy

Refund Policy – Muks Afrikollective

At Muks Afrikollective, we are committed to delivering premium, authentic AquaFlask products and excellent customer service.

Returns & Refund Eligibility

We accept returns within 7 days of delivery, provided that:

  • The item is unused

  • The product is in its original packaging

  • The product is in resellable condition

  • Proof of purchase is provided

Non-Refundable Items

We do not offer refunds for:

  • Used or damaged products (unless defective upon arrival)

  • Products damaged due to misuse

  • Clearance or promotional items

Damaged or Incorrect Items

If you receive a defective or incorrect product, please notify us within 48 hours of delivery.

You must provide clear photographs of the item and packaging. Once reviewed, we will arrange a replacement or refund where applicable.

Refund Processing

Once your return is approved and received:

  • Refunds will be processed to the original payment method

  • Please allow 5–10 business days for funds to reflect

For refund requests, please contact:
Email: info@muksafrikollective.com 
Phone: 067 917 8224

Shipping Policy – Muks Afrikollective

We currently deliver within South Africa.

Shipping Fees

  • Orders above R500 qualify for FREE delivery.

  • Orders under R500 are subject to a flat R100 shipping fee.

Shipping fees are calculated at checkout.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Delivery Timeframes

Delivery typically takes 2–5 business days depending on your location.

Please note that delivery times are estimates and may vary during peak periods or due to courier delays beyond our control.

Order Tracking

Once your order has been dispatched, tracking details will be sent via email.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery details. We are not liable for delays or losses resulting from incorrect information provided at checkout.

For shipping enquiries, contact:
Email: info@muksafrikollective.com 
Phone: 067 917 8224

Exchange Policy – Muks Afrikollective

We allow exchanges within 7 days of delivery, subject to the following conditions:

  • The product must be unused

  • The product must be in its original packaging

  • The item must be in resellable condition

  • Proof of purchase must be provided

Customers are responsible for return shipping costs unless the item was defective or incorrectly supplied.

All exchanges are subject to stock availability.

To request an exchange, contact:
Email: info@muksafrikollective.com
Phone: 067 917 8224

Terms and Conditions – Muks Afrikollective

Welcome to Muks Afrikollective. By accessing this website and purchasing from us, you agree to the following terms and conditions.

1. About Us

Muks Afrikollective operates at the intersection of creativity, culture, and commerce. We are dedicated to building and representing sustainable African-inspired brands.

We are the official Cape Town partner for AquaFlask and supply authentic, premium insulated water bottles designed for the modern lifestyle.

2. Products

We sell authentic AquaFlask products. While we aim to ensure product descriptions and images are accurate, slight variations in colour or packaging may occur.

3. Pricing

All prices are listed in South African Rand (ZAR) and include VAT where applicable.

We reserve the right to change pricing without prior notice.

4. Payments

We accept secure online payments through approved payment gateways, including PayFast.

Orders will only be processed once payment has been successfully received.

5. Delivery

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by courier services or circumstances beyond our control.

6. Limitation of Liability

Muks Afrikollective shall not be held liable for:

  • Indirect or consequential damages

  • Misuse of products

  • Delays beyond our reasonable control

7. Privacy

We respect your privacy and collect only the information necessary to process orders and provide customer support.

8. Governing Law

These terms and conditions are governed by the laws of the Republic of South Africa.